Contact information

Last updated: 10 November 2026

For a question about an order, a product that is not behaving, or a return already under way, email is the quickest way to reach us. Every message is read and answered by a person.

Reach us at

Nathan Baker
130 Hillside Road, South Dunedin, Otago, Dunedin 9012, New Zealand
Email: contact@zahnshempert.shop
Phone: +64 7 862 3494

Hours

Monday to Friday, 9:00 a.m. to 5:00 p.m. New Zealand time. Messages received outside those hours, at a weekend or on a public holiday are answered on the next business day.

Response time

Email is answered within one business day. Quoting your order number in the first message saves a day of questions.

Returns

Returns are received at the South Dunedin address above. Contact us first so a reference can be issued and the parcel matched to your order on arrival.