Shipping policy

Shipping

Last updated: 10 November 2026

Nathan Baker packs and posts from South Dunedin and delivers to New Zealand addresses only. We are unable to ship internationally, to PO boxes or to freight-forwarding depots.

Order processing

Orders are processed within 1–3 business days. An order placed before midday on a business day is normally packed that day; orders placed after midday, at a weekend or on a public holiday are packed on the following business day. You will receive a confirmation email at once and a tracking number once the label is created.

Estimated delivery

Estimated delivery time is 15 business days from dispatch. The estimate allows for courier volume and rural delivery rounds and is not a guaranteed date. If the parcel has not arrived by then, get in touch and we will open an enquiry.

Cost of delivery

Delivery is estimated by distance at checkout, calculated from the delivery address and the weight of the packed order, and shown before you confirm payment. There is no minimum order value and no delivery threshold: the figure at checkout is the amount charged.

Lost parcels

If tracking has not changed for several days, or the courier has recorded a delivery you did not receive, contact us within 7 days of the expected delivery date. We will trace the parcel with the courier and replace or refund it if it cannot be found.

Damaged parcels

If the box arrives crushed, torn or wet, photograph it and the product and email us within 48 hours of delivery. We replace or refund the order and cover the return postage.