Refund policy

Returns and refunds

Last updated: 10 November 2026

You have 30 days from delivery to return an item bought from Nathan Baker. Provided it comes back complete and undamaged, we refund the purchase price.

How to arrange a return

Email contact@zahnshempert.shop with your order number and a note of what is wrong. Within one business day you will receive the South Dunedin return address and a return reference. Please wait for that reply: a parcel that arrives without a reference can sit unmatched while we work out whose it is.

Condition requirements

Power banks, alarm clocks, portable fans and night lamps must be returned with all supplied parts — charging cable, plug adapter, printed instructions. Products that have been dropped, opened, or used in a way the instructions warn against cannot be refunded. For a change of mind, repack the item in its original box and include the inserts so it travels without damage.

Faulty or not as described

If a fan stops on one speed, a clock loses time, or a lamp flickers, contact us with a short video of the fault. A faulty item is replaced or refunded, and we pay the return postage. Faulty goods carry the guarantees in the Consumer Guarantees Act 1993; this policy does not reduce them.

Refund timing

We check returns within two business days of arrival. Approved refunds go back to the card or account used to pay, normally within five business days; your bank may take a few days more to show it. Postage is refunded where the item was faulty, arrived damaged, or was not what you ordered.

Exchanges

If you want a different colour or model, tell us in the return email and we will reserve one while your parcel is on its way back. The replacement is sent once the original has been checked.

Nathan Baker
130 Hillside Road, South Dunedin, Otago, Dunedin 9012, New Zealand
Email: contact@zahnshempert.shop
Phone: +64 7 862 3494